99ad Terms & Conditions

These Terms and Conditions ("Terms") apply to the use of the 99ad platform and all its services. By accessing the website or creating an account, you automatically agree to these Terms. If you do not agree with any term, please refrain from using the platform.

1Definitions & Interpretation

The terms used in these Terms carry the following meanings:

• "Platform" — The 99ad website and all its associated services, features, and content.
• "User" or "You" — Any person who has registered on the platform and is using it.
• "Account" — A user's personal profile on the platform and related information.
• "Services" — Online betting, casino games, slots, cricket betting, and other entertainment activities.
• "Bonus" — Promotional offers, welcome bonuses, and rewards provided by 99ad.
• "Real Money" — Actual Bangladeshi Taka (BDT / ৳) deposited into or withdrawn from an account.

2Eligibility & Age Restriction

The following conditions must be met to use the platform:

• You must be at least 21 years of age.
• You must reside in an area where online betting is not prohibited.
• Only one account per person in your own name is permitted.
• All information provided at the time of account registration must be accurate and truthful.

3Account Registration & Security

3.1 Registration Process

To create an account, you must provide accurate personal information. Providing false information will result in account closure, and any deposited funds may be forfeited.

3.2 Account Security

It is your responsibility to keep your account password and login details confidential. Sharing your account with third parties is not permitted. If you suspect unauthorised access to your account, notify 99ad support immediately.

3.3 Multiple Accounts

Only one account per person is permitted. If an individual operates multiple accounts, all accounts will be closed and all bonuses will be cancelled.

4Deposit & Withdrawal Policy

4.1 Deposit Methods

The 99ad platform currently supports three payment methods: bKash, Nagad, and Rocket. Transactions via any other method are not accepted. Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Minimum Amounts

• Minimum deposit amount: ৳500 (for each method).
• Minimum withdrawal amount: ৳1,000.

4.3 Withdrawal Processing Time

Approved withdrawals are generally processed within 30 minutes to 3 hours. In special circumstances, verification may cause it to take longer.

4.4 Verification Requirements

Identity verification may be required before a withdrawal. 99ad may request identity documents at any time. If the required documents are not submitted on time, the withdrawal process may be delayed.

4.5 Fraudulent Transactions

If a chargeback, fraudulent payment, or any suspicious illegal transaction is detected, the account will be suspended immediately and the relevant authorities will be notified.

5Bonuses & Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to ৳10,000. For example:

• Deposit ৳1,000 → ৳1,000 bonus → total balance ৳2,000.
• Deposit ৳22,000 → ৳10,000 bonus → total balance ৳32,000.

5.2 Wagering Requirement

Before withdrawing funds earned from a bonus, you must wager 20 times the bonus amount. Wagering is calculated based on the bonus amount only (not the deposit and bonus combined).

5.3 Bonus Usage Conditions

• Bonuses are only usable on games designated by the platform.
• Only one bonus offer can be active at a time.
• Bonus funds cannot be transferred directly to another account.
• If conditions are not met, the bonus will expire.
• 99ad reserves the right to modify, suspend, or cancel any promotional offer.

6Fair Play & Prohibited Activities

6.1 Fair Play Policy

99ad is committed to ensuring a safe, fair, and transparent gaming environment. SSL encryption and fair play technology are used to determine the outcome of every game impartially.

6.2 Prohibited Activities

The following activities are strictly prohibited:

• Placing bets using bots or automated software.
• Attempting to hack accounts or intrude into the system.
• Exploiting bonus policies for misconduct or fraud.
• Money laundering or transactions involving illegal funds.
• Attempting to access another user's account.
• Exploiting platform vulnerabilities or technical errors.
• Operating an account using a false identity.

Involvement in any of the above activities will result in permanent account closure and forfeiture of all deposited funds.

7VIP Program & Loyalty Benefits

99ad operates a five-tier VIP program for regular players. Weekly cashback benefits are available at each tier:

• Bronze — Up to 0.2% weekly cashback.
• Silver — Up to 0.5% weekly cashback.
• Gold — Up to 0.7% weekly cashback.
• Platinum — Up to 1.0% weekly cashback.
• Diamond — Up to 1.2% weekly cashback.

Tier level is determined based on gaming activity and platform engagement. 99ad reserves the right to modify the VIP program terms.

8Responsible Gaming Policy

99ad gives the highest priority to responsible betting. Follow the guidelines below to keep sports and entertainment enjoyable:

• Do not bet beyond your means.
• Avoid placing more bets to recover losses.
• Take regular breaks and set limits on your playing time.
• Seek help immediately if you experience financial difficulties.

If needed, contact the support team to request a temporary break or self-exclusion from your account. Visit our Responsible Gaming page for more details.

9Privacy & Personal Data Protection

The protection of your personal information is extremely important to us. 99ad stores your data using SSL encryption and modern security technology. Personal information is not sold to third parties. For the full data protection policy, please visit our Privacy Policy page.

10Dispute Resolution & Complaints Process

For any complaint or dispute, please notify our support team first. An initial response will be provided within 72 hours. Steps for dispute resolution:

• Step 1: Contact support directly via live chat.
• Step 2: Submit a detailed complaint by email.
• Step 3: Investigation and review by 99ad.
• Step 4: Final decision and resolution.

11Service Changes & Suspension

99ad reserves the right to suspend or close an account in the following circumstances:

• Breach of these Terms.
• Suspicion of fraudulent activity.
• Evidence of an underage user.
• Failure to complete identity verification.
• Any illegal activity.

The platform may be temporarily unavailable due to technical maintenance. 99ad reserves the right to make changes to its services without prior notice.

12Limitation of Liability

99ad is not responsible for:

• Losses caused by internet connection failure.
• Disruptions to third-party payment service operations.
• Account information leaks resulting from a user's own negligence.
• Temporary inconvenience caused by technical errors or server downtime.

Betting and gaming activities are entirely at the user's own risk. 99ad makes no guarantees regarding game outcomes.

13Right to Amend Terms

99ad reserves the right to partially or fully amend these Terms at any time. Continued use of the platform after any changes will be considered acceptance of the new Terms. Users will be informed of significant changes to the extent possible.

14Contact Us

If you have any questions or concerns about these Terms, our support team is available 24/7 to assist. Support is provided in both Bengali and English.

• Live Chat: Contact us directly through the platform.
• Email: [email protected]