1 Introduction & Scope
99ad is a secure and reliable online betting and gaming platform operated for players in Bangladesh. This privacy policy ("Policy") describes how 99ad collects, stores, uses, and protects the personal information of users ("user" or "you") of our website, mobile platform, and related services.
By using our services, you are considered to have accepted the terms of this Policy. This Policy applies together with our Terms & Conditions.
2 What Information We Collect
99ad may collect the following types of information from users for various purposes:
2.1 Information Provided Directly
- Name, date of birth, and contact details (email address, phone number)
- Login credentials — username and password (stored in encrypted form)
- Documents required for identity verification (national ID, passport, etc.)
- Financial transaction details — information related to bKash, Nagad, or Rocket accounts
- Messages or complaints you send to customer support
2.2 Automatically Collected Information
- IP address, browser type and version
- Operating system and device type
- Pages visited on our platform and time spent on them
- Referral source and exit page information
- Data collected from cookies and similar tracking technologies
2.3 Information Received from Third Parties
For identity verification, fraud prevention, or age confirmation purposes, we may collect limited information from trusted third parties. This process is fully secure and strictly controlled.
3 Purpose of Using Information
Collected information is used for the following lawful purposes:
- Account Management: To complete registration, login, and identity verification.
- Service Delivery: To provide services related to betting, gaming, and money transfers.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, and Rocket.
- Customer Support: To resolve your questions and issues via live chat or email.
- Security: To prevent fraud, money laundering, and unauthorized access.
- Legal Compliance: To retain information necessary to comply with applicable laws.
- Platform Improvement: To analyze user experience and improve service quality.
- Communications: To send important policy updates or account-related notifications.
4 Cookies & Tracking Technologies
99ad uses cookies and similar technologies to improve service quality and personalize the user experience.
4.1 Essential Cookies
These cookies are essential for session management, secure login, and the core operation of the platform. Without them, the basic functions of the site will not work properly.
4.2 Analytical Cookies
These cookies are used to understand how users interact with our platform. The data collected is fully anonymized and used only to improve our services.
4.3 Cookie Control
You have the option to manage or delete cookies from your browser settings. However, disabling certain essential cookies may prevent you from using some features of the site.
5 Sharing & Disclosure of Information
99ad does not sell your personal information to third parties. Information may be shared in the following limited circumstances:
5.1 Service Partners
Only the necessary information is shared with trusted partners who assist with payment processing (bKash, Nagad, Rocket), technology infrastructure, identity verification, and fraud prevention. These partners are contractually bound to comply with our privacy terms.
5.2 Legal Obligations
Information may be disclosed in response to a court order, a legitimate request from an investigative authority, or a requirement under applicable law. We always seek legal advice before making such disclosures.
5.3 Business Transfers
In the event of a merger, acquisition, or asset sale, user information may be transferred. In such cases, you will be notified in advance, and the new authority will also be bound by this same privacy policy.
6 Data Security Measures
To protect your information, 99ad maintains a multi-layered security framework:
- SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
- Password Hashing: Passwords are never stored in plain text — industry-standard hashing algorithms are used.
- Access Controls: Only authorized personnel can access personal information, and only on a need-to-know basis.
- Regular Audits: System security is regularly tested and verified.
- Data Minimization: Only information that is necessary is collected.
While we are committed to maintaining the highest level of security, no party can guarantee 100% security on the internet. If you notice any suspicious activity, please contact us immediately.
7 Data Retention Period
99ad retains your information only for as long as necessary to fulfill the purpose for which it was collected, or as required to meet legal obligations.
- Active Accounts: For as long as the account remains active.
- Inactive Accounts: Automatically reviewed after a defined period of inactivity.
- Financial Transaction Data: Retained for the period required by law.
- Closed Accounts: Certain information may be retained for a defined period after account closure as required by applicable law.
8 User Rights
You have the following rights regarding your personal information:
8.1 Right of Access
You may request to know what information we hold about you. After valid identity verification, we will respond within a reasonable time.
8.2 Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request a correction. This can be done through account settings or customer support.
8.3 Right to Erasure
In certain circumstances, you may request that your information be deleted. However, complete deletion may not be possible where there are legal obligations or ongoing disputes.
8.4 Right to Object to Processing
You have the right to object to the use of your information for marketing or research purposes. After receiving such a request, we will stop using your information for that purpose.
8.5 How to Exercise Your Rights
To exercise any of the above rights, email us at [email protected] or contact us via 24/7 live chat.
9 Protection of Minors' Information
99ad provides services only to those aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. If such information is accidentally collected, it will be deleted as soon as we become aware, and the associated account will be closed.
10 International Data Transfers
Your information may be processed outside Bangladesh due to technology infrastructure requirements. Wherever data is transferred, 99ad ensures that the receiving party maintains an equivalent standard of protection and complies with applicable data protection regulations.
11 Third-Party Sites & Services
Our platform may occasionally contain references to third-party game providers or services. 99ad is not responsible for their own privacy policies. We recommend that you read the privacy policy of any third-party service before using it.
12 Policy Changes
99ad reserves the right to update this privacy policy as needed. For significant changes, we will notify you in advance by email or via a platform notification.
Continued use of the platform after any changes will be considered acceptance of the new policy. This is a living document — reviewing it regularly is in your interest.
13 Contact & Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us:
- Email: [email protected]
- Live Chat: Available 24/7, support provided in Bengali and English
We take your requests and complaints seriously and are committed to resolving them as quickly as possible.